25/DEC/2017 - Name change similarity difference

Dear customers,

Due to several requests from customers, we have changed the way the system considers a change in passenger names which will trigger the "Name change fee"

The system will check the similarity difference between name changes and will decide if the name change is applicable.

Examples:

  • Green > Greene - will not be considered a change.
  • Green > greenth - will be considered a change.

We have decided not to decide according to number of changed letters due to that something vowels change might be considered as a change, this function ignores such changes.

If you would like to change the "Similarity level" to higher (any change) you can do so in the "Company settings" and change it from 4 to 5 (4 is the default for minor changes)
You can lower the similarity changes to 3 which will allow even more changes without a fee.

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