In this article you will learn how to manage and update cancellation policy.
The flight cancellation fees are managed from the classes sub-module.
There are up to 4 periods of cancellations.
In order to change the cancellation policy to go Marketing -> Classes
Select the class which you would like to change the cancellation to.
In the popup screen, the second segment is related to cancellation policy
AeroCRS has 4 periods of cancellation. Each period set for X amount of hours prior the flight time.
For each period, select the fee type
- Fixed fee per passenger - The value is the basic currency of the system
- Fix fee per passenger per service - The cancellation is apply only on the service within the cancellation period. Value is the basic currency of the system.
- Percent per PNR - The value is percentage.
- Percent per service - The value is percentage.
The check box for 'Include TAX' determine if you keep the tax or refund it back to the customer.
It's not mandatory to use all 4 periods.
Please review a diagram explaining cancellation policy: