Classes Cancellation Policies

In this article you will learn how to manage and update cancellation policy.

The flight cancellation fees are managed from the classes sub-module.
There are up to 4 periods of cancellations. 

In order to change the cancellation policy to go Marketing -> Classes
Select the class which you would like to change the cancellation to.

In the popup screen, the second segment is related to cancellation policy

Cancellation types

AeroCRS has 4 periods of cancellation. Each period set for X amount of hours prior the flight time.

For each period, select the fee type

  • Fixed fee per passenger - The value is the basic currency of the system
  • Fix fee per passenger per service - The cancellation is apply only on the service within the cancellation period. Value is the basic currency of the system.
  • Percent per PNR - The value is percentage.
  • Percent per service - The value is percentage.

The check box for 'Include TAX' determine if you keep the tax or refund it back to the customer.

It's not mandatory to use all 4 periods.

Please review a diagram explaining cancellation policy:

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