PTL and TTL

In this article we will explain the difference between PTL and TTL

  • PTL - Payment time limit
  • TTL - Ticketing time limit

The payment time limit is measured in hours from the moment of booking onward where the ticketing time limit is measured from the flight date backwards.

If a booking is in breach of one of the above time limits, it will be cancelled by our automated services which runs every 30 minutes.
  1. PTL - Payment time limit
    1. The PTL for the entire company is set in the "General settings" sub-module
    2. You can set individual PTL settings per agency, in the "Agency" sub-module
    3. The system will cancel bookings which have passed the PTL and in PN status, while there is no payment or voucher in them as a form of payment.
    4. You can also set a PTL in TTL in the above screens, this setting is in case the booking is made within the TTL, meaning the ticketing time limit have already passed and the booking needs to be ticketed immediately, still you want to give the user time to pay.
    5. If you give a  specific user permission to set the PTL (done in the "Users" sub-module), the user will be able to change the PTL for a booking up to the flight date.
  2. TTL - Ticketing time limit
    1. The TTL setting is per class, you can set the TTL in the "Classes" sub-module
    2. You can set specific agency TTL settings in the "TTL sub-module" under agencies, where you are able to add a record which will override the class settings.
    3. TTL for groups in the class settings, is in case the booking is marked as a group booking in the PNR screen, then the system will apply the TTL time limits for groups.
    4. The system will cancel bookings which have passed the TTL and the status of the booking can be either one of the below, according to your company settings:
      1. OK (with voucher or payment)
      2. PN
    5. If you give a specific user permission to set the TTL (done in the "Users" sub-module), the user will be able to change the TTL for a booking up to the flight date.
PTL is activated for all airlines once the Payment time limit is different than the booking time (Either if you set the PTL to be above zero in the company settings or if you set a PTL manually in a PNR. TTL - needs to be activated on airline basis, where you can set 3 options: Cancel TTL when booking is in PN or OK Cancel TTL when booking is in PN Cancel TTL when booking is in OK
The system will not cancel bookings with actual payment in them (Deposit / Cash etc)
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