Create ancillary items and services

In this article you will learn how to create an ancillary service in the system and later creating it as a service in a PNR. 

For your convenient, we've added interactive video at the bottom of this page, that cover the steps in this article. This video is offered to you as an additional way to learn how to accomplish the below written steps.

Ancillary services are added items/products that the airline can provide the customers e.g. excess baggage, sport equipment, meals etc.

Ancillaries will always be attached to a specific flight and a specific passenger, while we can adjust various limits on the ancillary type.

In order to create a new ancillary item in the system, we'll go first to the "Ancillary services" screen under "Marketing" module:

Next step in to create the ancillary item by clicking "New":


  • Name - Will appear in the PNR and system printouts.
  • Description - Will appear in the ancillary description for in web bookings.
  • Service dates - Flight dates applicable to this ancillary.
  • Quantity - Limit the QTY per flight or 0 for unlimited.
  • From-To & Class - Leave empty for no restriction.
  • Image - The image uploaded through "Website"->"Storage" to appear in web bookings.
  • PNL SSR Code - If you add this, those ancillaries will be sent in PNL as SSRs

Click on save, the window will refresh in order to proceed and create the ancillary items:

You can add as many ancillary items to a specific ancillary type, the restrictions (if any) are applied to the ancillary type only.

When done, ancillaries can be added to a PNR which must contains a flight and pax:

Steps for creating ancillary service in the PNR:

  1. Select a pax
  2. Select a flight
  3. Select ancillary type
  4. Select ancillary item
  5. Click on "save"

When done, a new service is created:

Note that you can add multiple ancillary services to a PNR up to the ancillary type qty restriction (if set) for a flight.

Ancillary Report:

If you would like to issue a report that summarizes the ancillary service sales in your system, simply select the "Services" report from within the Reports Center section, and make sure to change the "Service Type" to: "Ancillary":


Video Tutorial: 

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